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FAQ

General FAQ's

  1. How safe is my credit card if I order online?
  2. How safe is my private information?
  3. When will my order be shipped?
  4. How is my order shipped?
  5. What is PayPal?
  6. What payments do we accept?
  7. Can I mail in my order?
  8. What taxes do I have to pay when I order?
  9. What is your return policy?

FAQ's about Babywrappers

  1. Up to what age do you think I can continue to use the Babywrapper?
  2. Can I use the Babywrapper as a sling type baby carrier?
  3. How do I wash the Babywrapper?

 

General FAQ's

How safe is my credit card if I order online?

Very safe! All your credit card and mailing information is encrypted and transmitted through an SSL Secure Server.

How safe is my private information?

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We only ask you what we need to know for shipping and payments. We don't need to know anymore than that. The information that you provide is kept in strict confidentiality.

When will my order be shipped?

If the item is in stock and you are paying by credit card or PayPal your order will be shipped the next business day. If you are paying by money order it will be shipped when we receive it. If you are paying by personal check we cannot ship until the check clears at our bank. This can sometimes take up to 2 weeks.

How is my order shipped?

To help keep your shipping costs down orders are shipped by post within Canada and usually arrive within 7 days. Orders to the U.S. are also shipped priority post by land or air at our discretion. U.S. orders usually arrive in 7-14 days.

What is PayPal?

Paypal is large online payment solution based in U.S. dollars. (It is also very safe). When you order your payment is immediately sent to us. If you are a Canadian you can still open an account with them but your credit card billing will be converted to U.S.dollars. If you are Canadian and you use PayPal you will have to buy our products using U.S. dollars. Paypal accepts Visa, MasterCard, Discovery, and American Express. Visit their site for more information.
Make payments with PayPal - it's fast, free and secure!

What payment do we accept?

We accept Visa, Mastercard, money order, personal check (personal checks must clear before the order can be shipped). If you would like to use a different credit card please use the Paypal service.

Can I mail in my order?

Sure! Just place your order through our shopping cart and when your order conformation is emailed to you just print it and send it in with your payment.

 What taxes do I have to pay when I order?

If you are buying from the U.S or anywhere outside of Canada we do not charge you any taxes. Your state may or may not charge taxes on your goods when you receive them. Ontario residents will have to be charged 7% GST and 8% PST.

What is your return policy?

Returns are granted within 30 days of purchase date and must be returned undamaged, in original packaging and not used. Refunds are granted for the full amount less shipping and handling. Returns must be accompanied by an authorization # given by us. Any other conditions outside these guidelines will not be accepted.

 

FAQ's About Babywrappers

 UP to what age can I use the Baby wrapper?

We designed the Babywrapper primarily for use with infants 0-6 months. However, as your child grows the Babywrapper could still be used as an oversized bath towel.

Can I use the Babywrapper as a sling type baby carrier?

No, the Babywrapper is not designed to be used as a sling type baby carrier. You need to support the baby with your hands at all times while they are in the Babywrapper.

How do I wash the Babywrapper?

The Babywrapper is machine washable. Be careful not to dry at too high temperature as minor shrinkage can occur due to the cotton content.